Training

Obsidian offer a comprehensive range of selling services. These enable organisations to develop, through improvements in their selling activities. The services range from basic selling skills through to sales consultancy at the strategic level.

Our services were originally focused on business to business selling but this has developed into the retail sector as well.

It should be emphasised that we do not offer ‘off-the-shelf’ packages but use our own knowledge and experience to provide tailor-made solutions to our clients own specific needs. However the following sections outline the general content of what we offer for those organisations who want to improve their results through a more effective sales activity.

The Obsidian Approach

We have developed a series of modules, which will develop a ‘raw’ recruit into a competent sales person. We tailor each module to reflect our clients products or services, their markets and the issues that are important to them e.g. ‘handling objections’ must address the particular problems faced by the sales person concerned. We can cover all the separate skills that are required by a professional sales person (e.g. questioning skills, persuasive presentations, identifying buyers motivation). Our approach uses a structured, or step by step, approach to selling which is reflected in the various units of competence defined in Level 3 of the NVQ (National Vocational Qualification) in Sales.

Selling Programmes

Selling programmes are usually of one to three days duration. We tailor the programme content to the requirements of the organisation and the individual. We can provide basic selling skills to build a foundation for people new to the selling role or those with customer contact working in a sales orientated environment. In addition we can develop a programme for established sales people to provide a deeper insight into the skills necessary in the world of professional selling.