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Download the latest copy of our newsletter Obsidian Gems
Obsidian Brochure
If you contact us we'll be happy to send you our paper brochure.
If you'd like to download the brochure in PDF format to read on screen then it is available here. Note: this is not a "print-friendly" document but should you wish to print it, we recommend that you print the product information on pages 3-5 only.
OBSIDIAN GEMS ARCHIVE
Obsidian Gems is our newsletter which we distribute to our clients. You can also download back copies here:
Leadership in a Changing Business Climate
“Using Net Promoter Score to drive customer loyalty”
Like most other organisations we want to increase the number of customers who are completely satisfied, regularly use our services and actively recommend our organisation to others. “Net Promoter Score” is a simple and effective way of collecting feedback to help us to change and grow.
We have been delighted with the results, which have been very positive in terms of response rate, scores and comments. We are working with our clients to understand their feedback in more detail and find ways we can improve the service we provide. We intend to repeat the survey annually – and continue to improve! More..
To see how you might use this technique, please email us.
Examples of work we've done recently include:
See our case studies section for more examples.